This guide is maintained as a current resource for August 2026 and covers only the laws of England and Wales. Information is for general guidance, not legal advice. Consult a qualified solicitor for advice specific to your situation.
Comprehensive guide to workplace injury claims for temporary and agency workers in England and Wales. Explains legal rights, employer duty of care, liability, evidence requirements, time limits and how to pursue compensation if injured at work.

Being injured at work is distressing and disruptive, and many people believe only full‑time employees can pursue compensation. However, temporary workers, agency staff, zero‑hours workers and other non‑permanent staff also have legal rights if they suffer a workplace injury due to employer negligence. This guide explains how and when a temporary worker can bring a workplace injury claim, the legal framework, evidence needed, time limits, who may be liable and practical steps to take after an injury.
Introduction
A workplace injury claim seeks compensation when harm arises because an employer failed to protect a worker's health and safety. In England and Wales, employers owe a duty of care to all workers, regardless of employment status. Temporary workers - often hired directly or through recruitment agencies - can be injured while performing duties under the direction of another organisation. The law recognises this, meaning agency or temporary workers have similar rights to permanent employees when pursuing legal claims for workplace injuries.
Who Is a Temporary Worker?
A temporary worker is someone employed for a limited period or on an irregular basis. Temporary workers include:
- Agency workers placed by a recruitment agency.
- Zero‑hours contract workers called in as needed.
- Casual workers engaged for short‑term tasks.
- Labourers, seasonal staff or contract workers hired for defined periods.
Your status may affect who is responsible for health and safety and who should be named in a compensation claim, but it does not remove your right to make a claim if you are injured through no fault of your own.
Employer Duty of Care and Legal Framework
Health and Safety Law Applies to All Workers
Under the Health and Safety at Work etc. Act 1974, employers must protect the health and safety of all workers under their control, including temporary, agency and contracted staff. This duty requires employers to:
- Conduct risk assessments relevant to the tasks being performed.
- Provide appropriate safety training, equipment and supervision.
- Maintain a safe working environment and control hazards.
This duty applies even if the worker is not a direct employee of the host business (the workplace where the work is done). Both the agency and the host employer may share responsibilities for risk control.
Civil Law: Personal Injury and Employer Liability
Workplace injury claims are generally brought as personal injury claims in civil courts (not employment tribunals). To succeed, a claimant must show that:
- A duty of care existed toward them.
- The duty was breached by the employer or responsible party.
- The breach caused the injury.
- The claimant suffered losses or harm as a result.
Temporary workers can pursue such claims against the employer responsible for safety - commonly the host employer where the accident occurred, even if an agency technically employs them.
Who Is Liable After a Workplace Injury?
Host Employer Responsibility
In many cases, the company where you were placed and supervised during the injury will be liable if their negligence caused or contributed to:
- Unsafe systems of work.
- Lack of training or supervision.
- Failure to provide protective equipment.
- Poorly maintained equipment or site hazards.
Even though the worker may be contracted through an agency, the host employer often has vicarious liability for injuries on their premises.
Recruitment Agency's Role
A recruitment agency may also be liable if it failed in its duty to ensure:
- The placement was suitable and safe.
- Adequate information about the workplace was provided.
- Workers were properly matched to roles with appropriate skills.
Sometimes both the agency and the host employer share responsibility, and both may be named in a claim.
Making a Workplace Injury Claim
Establishing Your Rights
The first step is to confirm that your injury resulted from a breach of duty. This usually means proving the host employer (or, in some cases, the agency) failed to take reasonable steps to prevent your injury. Evidence can include:
- Accident reports and the company's Accident Book.
- Medical records and specialist reports.
- Risk assessments and training records.
- Witness statements.
- Photographs of the scene and conditions.
Strong evidence is key to demonstrating negligence and causation in a civil claim.
Types of Compensation
If successful, claimants may recover:
- General damages for pain, suffering and loss of amenity.
- Special damages covering financial losses, including lost earnings, travel to treatment, medical costs and care expenses.
Time Limits and Procedure
Limitation Period
Under the Limitation Act 1980, personal injury claims must usually be started within three years of:
- The date of the accident.
- Or, if later, the date you knew (or should have known) that your injury was work‑related.
Failing to begin proceedings within this period generally prevents the claim from being pursued. Acting early helps preserve evidence and supports a stronger case.
What to Do After an Injury
Report the Injury Promptly
Immediately report the injury to the host employer and ensure it is entered in the employer's accident reporting system. This creates an official record that is important for claims.
Seek Medical Assessment
Get medical treatment and obtain detailed records linking your injury to the workplace incident. Medical evidence is central to compensation claims.
Preserve Evidence
Keep copies of:
- Your contract of employment or agency agreement.
- Accident reports and incident details.
- Correspondence with employers or agencies.
- Any photos or notes about the accident.
Maintaining a clear record supports your claim.
Seek Specialist Legal Advice
Consult a solicitor experienced in workplace injury claims. Many offer No Win No Fee arrangements, which means you pay no upfront legal fees and only pay if the claim succeeds.
Common Questions
Can my claim affect my job?
Making a claim should not lead to unfair treatment or dismissal. UK law protects workers from retaliation for pursuing legitimate claims.
Can I claim if I was partly at fault?
Yes - claims may still succeed even if you bear some responsibility. The award may be adjusted for contributory negligence.
What if I was placed through an agency?
You still have rights to claim if the injury was caused by negligence of the host employer or agency. Legal advice will help identify the responsible party.
Key Takeaways
Temporary and agency workers in England and Wales have the same rights as permanent employees to pursue compensation for workplace injuries caused by employer negligence. Employers owe a duty of care under health and safety law to all workers under their control. A valid claim requires evidence of breach, causation and loss and must be brought within three years. Injured workers should report incidents promptly, seek medical assessment, preserve evidence and consider specialist legal guidance often available on a No Win No Fee basis. Understanding these rights and procedures helps temporary workers protect their health, financial security and legal entitlements.